Terms and Conditions
Mirrorworld operates a policy of Fairness, Courtesy and Co-operation for all our customers and as such we will strive to resolve customer issues amicably, without having to resort to terms and conditions of sale. However, as a business, we are obliged to have them in place.
Upon receipt of your order, we will send you an email confirmation detailing the items ordered, the total cost, and the expected production time. The acceptance of your order is subject to the availability of materials and our capacity to create the bespoke designer mirrors. We reserve the right to refuse or cancel any order for any reason, including, but not limited to, errors in product descriptions, pricing, or availability.
Mirrorworld is free to withdraw from a prospective contract at any time prior to delivery. This also applies in the case of any error or inaccuracy in respect of the goods, any description applied to the goods, the availability of the goods or the order itself. Price and availability information is subject to change without notice. Certain mouldings used in the production of our mirrors may be unavailable at the time of order. In such circumstances, Mirrorworld will use an alternative moulding of equal quality and similar in style. Therefore mirror designs and styles may vary slightly from those shown on the Mirrorworld website.
By placing an order with our bespoke designer mirror company, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
Mirrorworld will give you notice of a scheduled (or otherwise agreed) delivery date, to allow you to make the necessary arrangements to receive the mirror.
We will endeavor to deliver your bespoke designer mirror within the estimated timeframe provided in the order confirmation email. However, delivery dates cannot be guaranteed and may be subject to change due to conditions such as adverse weather. The delivery charge will be calculated and included in your order confirmation. Once your mirror is dispatched, you will receive a notification containing tracking information. We cannot be held responsible for delays or damages incurred during shipping.
The delivery team can wait while you check your mirror for damages. Where this is not possible, please ensure you contact us within 24 hours of receipt of delivery if there are any issues with your order. Please note due to the nature of the product, we cannot accept responsibility for damages reported after this period.
Where a delivery date has been advised but the Buyer isn’t present to receive the delivery, we reserve the right to charge the customer a minimum of £25 to cover part of the cost of the failed delivery and redelivery. We advise all customers to sign, "NOT CHECKED" with the carrier if you have any doubts about damage upon delivery.
Mirrorworld supply only premium quality glass mirrors using either Pilkington Optima, Guardian Ultra or similar quality glass mirrors that meet EN1036 standards. Our website offers specialist mirror adhesives that are suitable for use with both these products and will not cause any adverse effects to the mirror.
When purchasing your own mirror adhesive, please make sure that it is suitable for use with the above glass mirrors. If in doubt please refer to the manufactures guidelines of the mirror adhesive. We also provide mirror adhesive for use with acrylic mirrors. This has been designed not to harm the mirror or the plastic of the acrylic mirrors we sell and as such is recommended. If you purchase your own mirror adhesive, please make sure that it is suitable for use with plastic mirrors. If in doubt please refer to the manufactures guidelines of the mirror adhesive.
Mirrorworld strongly advises the use of the mirror adhesive we provide when hanging our mirrors, as they have been stringently tested by the manufacturers and will not cause damage to our mirrors. Mirrorworld will not accept liability for damage caused to mirrors where the third party adhesive has been using and/or where the manufacture guidelines for hanging the mirror have not been followed.
Our bespoke designer mirrors come with a warranty that covers defects in materials or workmanship for a period of 12 months from the date of delivery. This warranty does not cover damage resulting from improper handling, installation, or maintenance, nor does it cover normal wear and tear, or damages caused by accidents, natural disasters, or other external forces.
Full payment is required before the production of your bespoke designer mirror commences. We accept all major credit cards, as well as PayPal and bank transfers. By submitting your order, you authorize us to charge the total order amount to your chosen payment method.
As our designer mirrors are handmade, there may be slight variations in dimensions, colors, and materials. These variations are considered normal and are not covered under our bespoke warranty. We strive to maintain the highest level of quality, consistency and craftsmanship in our products, and any variation will be within an acceptable range.
These tolerances apply to all mirrors and frames and are normally kept to a minimum but 5-15mm is not uncommon and is deemed as within our manufacturing tolerance. Should you require a more accurate size within 3-5mm, where for example a frame must fit into a recess, please ensure this is requested at the time of order, as sizes within our normal tolerance range will not be rectified.
Please note: Certain Mirrors and mediums are described as Aged, shabby or Antique Effect. These are deliberately distressed so that they are in keeping with that particular mirrors design. As each mirror is made independently, the distress shown might vary from the photograph on our website, if in doubt please contact our sales team on 0333 800 8181.
Natural Wood Disclaimer: If you are purchasing any of our natural wood products please be aware as with all solid wood - natural flaws, minor imperfections, knotting, colour and grain variances may also be present in the wood.
Acrylic Advisory Note: Acrylic mirror sheet does not have the rigidity of glass and is not offered as a direct replacement for applications where glass mirror may be more suitable. During normal use, visual distortion may occur - such distortion may be exaggerated when using larger pieces. A thicker piece of the acrylic mirror will be less flexible and therefore maintain better optical integrity. Correct installation and sufficient material thickness can reduce visual distortion but will not completely eliminate it. Visual distortion is not a manufacturing fault but an inherent characteristic of the material. It is important that you satisfy yourself of the material’s suitability for your particular application before use. Please ask for more details if this is not clear, as we CAN NOT offer refunds based on the natural properties of the product.
In the unlikely event your mirror arrives with a fault or defect, please contact our customer support team by no later than 24 hours of receipt of your mirror by email at support@mirrorworld.co.uk or telephone on 0333 800 811, by providing a description and photographs of the issue. We will then work with you to arrange a return or replacement.
Due to the nature of our products, ALL Damages must be reported via email or telephone. PLEASE CHECK GOODS ON ARRIVAL. Damaged mirrors reported within the necessary time frame, will be replaced free-of-charge. Also, please note, Mirrorworld cannot accept the responsibility of damage to a mirror once they have been fitted. Unfortunately, any claims of a damaged mirror after it has been fitted will, therefore, be rejected.
PLEASE NOTE "Faults and flaws" are specifically defects inherently within the material used, such as bubbles in the glass or knots in the frame. Scratches, dents or other such marks that would have been produced POST production are classed as "Damage"
If you wish to cancel your order, you must do so within 24 hours of receiving the order confirmation email. Cancellations made within this period will be eligible for a full refund. Unfortunately, we do not accept returns for bespoke items.
